Frequently Asked Questions

PRODUCT & SOURCING

What types of tea do you offer?

At the moment, we specialize in offering one exceptional tea product: Partridge Tea. This herbal tea is carefully crafted to deliver a unique and memorable experience. While we currently focus on perfecting this single offering, we’re passionate about exploring new flavors and varieties in the future. Stay tuned for updates as we grow our collection!

Are your teas organic?

While our herbal tea is not certified organic, it is sourced from wild-grown plants in the pristine mountains of China, where they thrive naturally without the use of pesticides or synthetic fertilizers. The tea is then carefully processed in a facility that meets strict Chinese manufacturing standards. Although we have chosen not to pursue organic certification due to the high costs involved, we are committed to providing a pure, high-quality product that reflects the natural beauty of its origin.

SHIPPING & DELIVERY

How long does shipping take?

Shipping times vary by location. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days.

What are the shipping costs?

Shipping costs depend on your location and order size. Domestic orders over $50 qualify for free shipping!

Do you ship internationally?

Yes, we ship to most countries! Shipping costs and delivery times vary by location. Check the checkout page for details or contact us for assistance.

RETURN & REFUND

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Please contact us immediately at [Your Customer Support Email] with your order number.

Can I get a refund or exchange my tea for another?

We strive to ensure you’re completely satisfied with your purchase. If your tea arrives defective or damaged, please contact us within 7 days of receiving your order at [Your Customer Support Email] with your order number and photos of the problem. Unfortunately, we cannot accept returns for non-defective items, as tea is a consumable product. Thank you for your understanding!